Privacy Policy

1. Introduction

uRequest Live ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or attend our events.

By engaging with our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access our services.

2. Information We Collect

2.1 Personal Information You Provide

• Contact information (name, email address, phone number)
• Company information (company name, position, industry)
• Event details (event type, date, location, attendee count)
• Music preferences and song requests
• Payment and billing information
• Communications and feedback

2.2 Information Collected Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Performance metrics from our interactive technology
• Event engagement analytics

2.3 Information from Third Parties

• Social media profiles (when you connect via social platforms)
• Partner referral information
• Public business directories

3. How We Use Your Information

We use your information to:

• Provide and improve our entertainment services
• Process bookings and manage events
• Personalize your music experience
• Send event confirmations and logistics
• Provide customer support
• Send marketing communications (with your consent)
• Analyze and improve our services
• Comply with legal obligations
• Protect against fraudulent or illegal activity

4. How We Share Your Information

We may share your information with:

• Event Partners: Venues, technical staff, and collaborating artists necessary for event execution
• Service Providers: Third-party vendors who assist in operating our services (payment processors, email services, analytics providers)
• Business Partners: Affiliated companies and partners with your consent
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection
• Secure data storage and backup systems

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

You have the right to:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Opt-out of marketing communications
• Portability: Request transfer of your data to another service
• Restriction: Request restriction of processing your information

To exercise these rights, please contact us at privacy@urequestlive.com or call 416-825-4938.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

9. International Data Transfers

We are based in Canada and operate primarily in North America. If you access our services from outside Canada, your information may be transferred to and processed in Canada or other countries where we or our service providers operate.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Typical retention periods:

• Event data: 3 years after event completion
• Customer records: 7 years for tax purposes
• Marketing data: Until you opt-out
• Website analytics: 26 months

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date.

12. Contact Information

If you have questions or concerns about this privacy policy or our privacy practices, please contact us at:

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your personal information (which we do not do).

14. European Privacy Rights

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local supervisory authority.